Política de privacidad
Privacy Policy
This Privacy Policy describes how Ocean Exclusive (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at oceanexclusive.myshopify.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any additional actions required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect (and have collected over the past 12 months) personal information about you from various sources, as detailed below. The information we collect and how we use it depend on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, our users, and the Services.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.
Information You Provide Directly to Us
The information you submit directly through our Services may include:
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Basic contact data such as your name, address, phone number, and email.
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Order information including your billing and shipping addresses, payment confirmation, email address, and phone number.
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Account information such as username, password, and security questions.
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Purchase information such as items you view, add to your cart, or wishlist.
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Customer support details, including any information you choose to share in communications with us (e.g., messages sent through the Services).
Some features may require you to provide certain information. You may choose not to share this data, but doing so might prevent you from using or accessing certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including device information, browser details, network connection data, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
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Companies supporting our Site and Services, including Shopify.
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Payment processors that collect payment information (e.g., bank account, credit/debit card, billing address) to process transactions and fulfill your orders.
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Third-party analytics or marketing partners who may use tracking technologies (e.g., pixels, SDKs, cookies) to collect interaction data when you visit our Site, open emails, or engage with our ads.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of data provided by third parties or their policies and practices. For more details, see “Third-Party Websites and Links” below.
How We Use Your Personal Information
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To Provide Products and Services:
To fulfill our contract with you — processing payments, fulfilling orders, managing shipping, handling returns or exchanges, and maintaining your account. -
For Marketing and Advertising:
To send marketing communications, promotions, and personalized advertising through email, SMS, or postal mail, and to display targeted ads on our Site or others. -
For Security and Fraud Prevention:
To detect, investigate, and respond to potential fraudulent, illegal, or harmful activity. If you register an account, you are responsible for keeping your credentials secure. Please contact us immediately if you believe your account has been compromised. -
To Communicate with You:
To provide customer support, respond to inquiries, and enhance your overall experience with our Services.
Cookies
We use Cookies on our Site to operate and improve our Services — including remembering your actions and preferences, running analytics, and enhancing user experience.
Third-party partners (including Shopify and marketing providers) may also use Cookies for advertising and performance tracking.
You can manage or block Cookies in your browser settings, but note that doing so may affect functionality or limit certain features.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes under this Policy, including:
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To service providers and vendors (e.g., IT management, payment processing, customer support, data analytics, fulfillment, and shipping).
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To business and marketing partners, including Shopify, who will handle information under their own privacy policies.
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When you request, authorize, or consent to sharing (e.g., social media widgets, product shipping).
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To affiliates or within our corporate group, for business operations.
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As part of a business transaction (e.g., merger, bankruptcy) or to comply with legal obligations, enforce terms, or protect our rights and users.
Categories of Data Disclosed (Past 12 Months)
Category 1: Identifiers
Examples: Contact details, order and account information.
Recipients: Service providers, marketing partners, affiliates.
Category 2: Commercial Information
Examples: Orders, purchases, customer support details.
Recipients: Service providers, marketing partners.
At Ocean Exclusive, your privacy and trust are our priority.
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us through our Customer Support page or by email at support@oceanexclusive.com.